Return and Refund Policy

Last Updated: May 27, 2026

This Return and Refund Policy applies to all purchases made through Cookfolio.online ("Cookfolio," "we," "our," or "us").

By purchasing from our website, you agree to the terms outlined below.

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1. Company Information

Cookfolio.online is owned and operated by Velorria LLC, a limited liability company registered under the laws of the State of New Mexico, United States.

Registered Office:
30 N Gould St
Sheridan, WY 82801
United States

Contact Email: Contact@cookfolio.online

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2. Digital Products

All products sold on Cookfolio are digital products only. These include digital cookbooks, meal planning resources, printable guides, and related downloadable materials.

No physical products are shipped or delivered.

Due to the nature of digital goods, all purchases are delivered electronically and made available for instant access after checkout.

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3. Refund Policy

Because all products are delivered instantly in digital format, all sales are considered final.

We do not offer refunds, returns, or exchanges once a purchase has been completed and the digital content has been accessed or delivered.

By completing a purchase, you acknowledge and agree that you are purchasing a non-tangible digital product and waive any right to a traditional physical return.

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4. Exceptions

Refunds may only be considered in the following limited cases:

• Duplicate purchase made in error

• Technical issue preventing access to the purchased files that cannot be resolved by support

All refund requests must be submitted to Contact@cookfolio.online and will be reviewed on a case-by-case basis at our sole discretion.

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5. Delivery Confirmation

Upon successful payment, customers receive immediate access to their digital purchase via download or email delivery.

If you do not receive access, please contact our support team.

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6. Chargebacks

By completing a purchase, you agree to first contact our support team to resolve any issue before initiating a chargeback with your payment provider.

Unauthorized chargebacks may result in restriction of access to future purchases and services.

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7. Customer Support

For any questions or assistance, please contact:

Email: Contact@cookfolio.online
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Response Time: 24–48 business hours

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8. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated revision date.

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Summary

All Cookfolio products are digital goods delivered instantly after purchase. As such, all sales are final except in limited technical or duplicate order cases.